Billing, invoices, or cancellation
Use the billing page to manage payment details, invoices, subscription changes, cancellation, or a paused workspace.
Open billingSupport
Get help without hunting through the app.
Start with the path that matches the problem. If it still needs a person, email us with the account and screen details so we can trace the web account, billing state, and Mac app handoff.
Install or update the Mac app
Use the download page for the current macOS release and the web handoff when desktop activation needs another pass.
Open downloadSign-in or account access
Use the same email for checkout, the web account, and the Mac app. If that fails, send us the email you used.
Sign inWhat to include in the email
- The email address you used for checkout or sign-in
- What screen you were on when the problem happened
- A short description of what you expected Intern to do
- For billing issues, whether the Mac app says billing is active or paused
For account deletion or data requests, use the same support email and include the account email so we can verify the request.