Billing, invoices, refunds, or cancellation
Use the billing page to manage payment details, invoices, refund questions, subscription changes, cancellation, restart, or a paused workspace.
Open billingSupport
Get help without hunting through the app.
Start with the path that matches the problem. If it still needs a person, email us with the account and screen details so we can trace the web account, billing state, and Mac app handoff.
Install or update the Mac app
Use the download page for the current macOS release and the web handoff when desktop activation needs another pass.
Open downloadSign-in or account access
Use the same email for checkout, the web account, and the Mac app. If that fails, send us the email you used.
Sign inPrivacy or data deletion
Email support for account deletion, data export, correction, or deletion requests. Include the account email so we can verify the request.
Privacy policyWhat to include in the email
- The email address you used for checkout or sign-in
- The support category: billing, refund, cancel, restart, install, account, privacy, or data deletion
- What screen you were on when the problem happened
- A short description of what you expected Intern to do
- For billing issues, whether the Mac app says billing is active or paused
For account deletion or data requests, use the same support email and include the account email so we can verify the request.
Refund requests are reviewed by email. Include the checkout email, the charge date, and whether the issue is a duplicate charge, accidental renewal, or paid access that still does not work after troubleshooting.
Intern is in early access. Support covers setup, billing, account access, privacy requests, and the current Mac product. It does not provide legal, financial, medical, HR, security-certification, or regulated-compliance review for your business.
We do not run broad outbound marketing from this support surface until the required business address and unsubscribe governance are in place.